Slumber Squad – Terms & Conditions

"Services" means all sleep consulting services, consultations, sleep plans, follow-up support, community forum access, digital products, guides, templates, email or message-based support, and any other materials or communications provided by Slumber Squad.

"Sleep Plan" means any written or verbal recommendations, schedules, strategies, or guidance provided to the Client.

"Digital Products" means downloadable or electronically delivered materials, including but not limited to eBooks, guides, PDFs, and templates.

Slumber Squad provides education-based pediatric sleep support and consulting. All Services are informational and educational in nature. Our Services consist of guidance, strategies, and recommendations based on generally accepted developmental principles and the consultant's training and experience.

Slumber Squad makes no representation, warranty, or guarantee of any kind, express or implied, regarding outcomes or results. Every child, family, and circumstance is unique, and results vary. Any examples, testimonials, or descriptions of past client outcomes do not constitute a promise or prediction of your results.

Slumber Squad and its consultants are not physicians, nurses, psychologists, or licensed healthcare providers, and nothing provided through the Services constitutes medical, psychological, or legal advice, diagnosis, or treatment.

The Services are not a substitute for professional medical evaluation, diagnosis, or treatment by a qualified healthcare provider. You agree to:

(a) consult your child's pediatrician or qualified healthcare provider before beginning any sleep plan, feeding change, or schedule change, and before implementing any recommendation provided through the Services;

(b) obtain medical clearance for your child's participation where the child has any known or suspected medical condition, was born prematurely, has feeding or growth concerns, or has any developmental, neurological, or respiratory condition; and

(c) seek immediate medical attention for any health concern. If you believe your child is experiencing a medical emergency, call 911 or your local emergency number immediately. Never delay, avoid, or disregard professional medical advice because of information received from Slumber Squad.

You acknowledge that safe sleep practices, including those published by the American Academy of Pediatrics, are the Client's responsibility to review and implement, and that the Client is solely responsible for the sleep environment in which their child sleeps.

You acknowledge and agree that you are voluntarily choosing to participate in the Services, that you have sole authority and responsibility for all decisions concerning your child, and that you assume all risks associated with implementing, modifying, or declining to implement any recommendation provided through the Services. You are and remain at all times solely responsible for your child's care, supervision, safety, and wellbeing.

To the fullest extent permitted by applicable law:

(a) You hereby release, waive, discharge, and covenant not to sue Slumber Squad, its owner(s), consultants, contractors, employees, and agents (collectively, the "Released Parties") from and against any and all liability, claims, demands, damages, costs, expenses, and causes of action of any kind, whether known or unknown, arising out of or in any way related to the Services or your use of or reliance on any information provided through the Services.

(b) In no event shall the Released Parties be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of income, sleep, opportunity, or emotional distress, arising out of or related to the Services, even if advised of the possibility of such damages.

(c) If, notwithstanding the foregoing, any of the Released Parties is found liable for any claim arising out of or relating to the Services, the total aggregate liability of the Released Parties shall not exceed the total amount actually paid by the Client to Slumber Squad for the specific Service giving rise to the claim in the six (6) months preceding the event giving rise to the claim.

(d) Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for gross negligence, willful misconduct, or fraud.

You agree to indemnify, defend, and hold harmless the Released Parties from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your breach of these Terms, (b) your implementation of or failure to implement any recommendation, (c) your violation of any law or the rights of any third party, or (d) any act or omission concerning the care, supervision, or safety of your child.

All fees are due in full at the time of purchase unless otherwise agreed in writing. All sales are final. To the fullest extent permitted by applicable law, Slumber Squad does not offer refunds, credits, or exchanges for any reason, including but not limited to:

(a) disagreement with, or dissatisfaction with, the Sleep Plan or any recommendation; (b) a change in the Client's circumstances, schedule, or preferences; (c) failure to achieve desired or expected results; (d) failure by the Client to implement, follow, or complete the plan; (e) lack of engagement, communication, or availability by the Client; or (f) early termination of the Services by the Client.

Digital Products are delivered immediately upon purchase and are non-refundable once access has been provided. By purchasing a Digital Product, you expressly consent to immediate delivery and acknowledge that this may affect any statutory cancellation rights to the extent permitted by law.

The Client's time, the consultant's time, expertise, preparation, and delivered materials are valuable and non-recoverable once provided.

Consultations must be scheduled and used within the timeframe stated in the applicable package description, or, if no timeframe is stated, within ninety (90) days of purchase, after which unused services expire without refund or credit.

The Client must provide at least twenty-four (24) hours' notice to reschedule a consultation. Missed appointments or cancellations with less than twenty-four (24) hours' notice may be forfeited at Slumber Squad's discretion. Support periods (for example, a defined number of weeks of follow-up support) begin on the date stated in the package and run continuously; periods of Client unavailability or non-communication do not pause, extend, or restart the support period unless agreed in writing.

The success of any sleep plan depends on the Client's consistency, accuracy, communication, and commitment. The Client agrees to:

(a) provide complete and accurate information about the child's health, history, sleep environment, and routines, and to promptly disclose any medical conditions or changes; (b) confirm with the child's healthcare provider that the child is medically appropriate for sleep coaching; (c) implement the plan as outlined and communicate promptly regarding questions or difficulties; (d) provide updates as reasonably requested; and (e) communicate respectfully with Slumber Squad personnel. Slumber Squad reserves the right to terminate Services without refund in the event of abusive, threatening, or inappropriate conduct.

Slumber Squad's recommendations are based on the information the Client provides. Slumber Squad is not responsible for outcomes affected by incomplete, inaccurate, or withheld information.

Support is provided during the hours and through the channels described in the applicable package. Slumber Squad is not an emergency service and does not guarantee immediate responses. Messages are answered as promptly as reasonably possible during business hours. For urgent health or safety concerns, contact your healthcare provider or emergency services, not Slumber Squad.

All materials provided by Slumber Squad, including Sleep Plans, guides, Digital Products, templates, graphics, and written communications, are the exclusive intellectual property of Slumber Squad and are protected by copyright and other intellectual property laws. Materials are licensed to the Client for personal, non-commercial use with the Client's own family only. The Client may not share, distribute, publish, reproduce, resell, or create derivative works from any materials, in whole or in part, without Slumber Squad's express prior written consent. This restriction survives termination of the Services.

Slumber Squad will keep Client information confidential and will not sell Client personal information. Slumber Squad may use anonymized, de-identified information for educational content. Slumber Squad will not publish a Client's name, likeness, or identifiable testimonial without the Client's consent.

Where Services include access to a community forum or group platform, the Client agrees to use such platforms respectfully and lawfully, not to share other members' personal information, and not to rely on peer commentary as professional guidance. Slumber Squad may moderate, remove content, or revoke access for conduct it deems inappropriate, without refund. Guidance provided in group or forum settings is general in nature and subject to all disclaimers in these Terms.

You represent and warrant that (a) you are at least eighteen (18) years of age, (b) you are the parent or legal guardian of the child receiving the benefit of the Services or have full authority from the parent or legal guardian, and (c) all information you provide is true, accurate, and complete.

Slumber Squad shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including illness, emergency, acts of God, internet or utility failures, or other events of force majeure. Affected Services will be rescheduled where reasonably possible.

Slumber Squad may suspend or terminate Services, without refund, if the Client materially breaches these Terms, including the conduct standards in Section 9(e) or the intellectual property restrictions in Section 11. The Client may discontinue Services at any time, subject to the No Refund Policy in Section 7.

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall first be addressed through good-faith informal negotiation. If not resolved within thirty (30) days, the dispute shall be resolved by binding arbitration administered in Los Angeles County, California, on an individual basis. THE CLIENT WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION. Judgment on any arbitration award may be entered in any court of competent jurisdiction. Notwithstanding the foregoing, either party may bring an individual claim in small claims court.

Any claim arising out of or relating to the Services must be brought within one (1) year after the claim accrues, or it is permanently barred, to the extent permitted by applicable law.

If any provision of these Terms is held invalid or unenforceable, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall remain in full force and effect. No failure by Slumber Squad to enforce any provision shall constitute a waiver of that or any other provision. These Terms, together with the applicable package description and any written agreement signed by both parties, constitute the entire agreement between the parties and supersede all prior understandings regarding the Services.

Slumber Squad reserves the right to modify these Terms at any time. Updated Terms will be posted with a revised "Last updated" date. Material changes apply prospectively. Continued purchase or use of Services after posting constitutes acceptance of the updated Terms. The version of the Terms in effect at the time of your purchase governs that purchase.

You agree that clicking to purchase, checking an acceptance box, submitting payment, or otherwise proceeding with the Services constitutes your electronic signature and acceptance of these Terms, with the same force and effect as a handwritten signature.